Punctuality Policy

Please show up PROMPTLY for class. Our instructors are required by law to cover a certain amount of material. If you are not present for the entire class, you will not be qualified for the permit(s). If you show up late, you may be turned away and asked to reschedule. Our instructors cannot risk their accreditations by certifying those who are not in attendance for the entire class, or people who are absent from any significant portion of the class. You may reschedule your paid class once for free, and then for $15.00 per additional reschedule within a year of purchase.

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Safety Policy

There are no compromises on safety. Safety is a critical aspect of all classes and unsafe or disruptive behavior in class or on the range will result in dismissal. In the event you are dismissed due to a safety issue, you will not be refunded. The instructor has sole discretion in determining if you have engaged in unsafe or disruptive behavior.

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Refund Policy

Class fees are nonrefundable. Classes rescheduled due to acts of God, including extreme weather or store closures outside of Dark Phalanx's control will be rescheduled in place of a refund. Changes in class location or class schedule will be communicated by the email address and phone number you provide. All content is subject to change without notice.

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By purchasing a ticket you agree that all in-person class fees are 100% NON-REFUNDABLE. You accept that if your class has to be rescheduled for ANY other reason, your only recourse is to reschedule the class for a future date.

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Thank you for your support. We look forward to seeing you for a great class!